The Washington Metropolitan Area Transit Authority (WMATA) has initiated a large-scale capital program to improve 20 outdoor stations across its transit system network. STV is providing project management oversight services for this initiative, managing the scope, schedule and budget for the planning and implementation of communications outreach and customer engagement activities related to the program.

The Platform Improvement Project strives to improve the safety and accessibility of WMATA infrastructure, as well as customer experience at the stations. Most of the station platforms in the program are more than 40 years old and need rehabilitation. Due to the size and scope of the WMATA system, this project requires extensive stakeholder notification, including customers, community groups, government entities and businesses; analysis of data and public impact reports; ongoing engagement with stakeholders to inform them about project scopes, schedules, and milestones; and notices to customers of impacts to rail service, including temporary service alternatives such as bus shuttles.