OPM Services
From Pre-construction to Closeout
Strategic Advisory
At STV, we partner with our clients and invest the time to understand their unique business, cost and operational drivers and goals. Whether it be for a research lab, hospital, school or corporate headquarters, we leverage our real estate, construction and operational expertise to develop comprehensive strategies to meet these needs. In addition, we develop collaborative teams with first class firms in the professional community for feasibility studies, due diligence, permitting, peer review and financial analysis to ensure accurate data gathering and proper decision making. We approach each assignment as if we were spending our own money and come to the table with a true owner’s perspective with an eye on mitigating risk and ensuring quality results. Our Strategic Advisory services include:
• Master Planning
• Needs Assessment
• Change Management
• Feasibility Studies & “Stay vs. Go” Analysis
• Preliminary Budget and Schedule Development
• Real Estate & Development Team Assembly
• Site Review & Evaluation
• Property Due Diligence
• P&S / Lease Review & Negotiation
Change Management
Organizational change means personal change, and our team provides experienced leadership to guide your staff through your change project. We incorporate change management methodologies using the Prosci ADKAR Model; a globally-adopted and individual change management framework that was built on more than twenty years of research from real project leaders and teams worldwide. We approach all aspects of change, in concert with our proven personal process and experience to provide a smooth and effective transition from the current to future state and/or environment. Our structured method uses our tools to determine, draft and implement:
• Change Readiness Assessments
• Barrier Points to Successful Change
• Project Road Maps
• Communication Framework and Action Plans
Since an active and visible leader is critical for a successful change project, we work with client leadership to achieve this goal and coach management teams on the proper types of communication channels and messaging for their project(s). We engage and train Change Agents to champion the change along with their colleagues within their organizations.
Once the project is nearing completion, we incorporate the use of surveys, focus groups and additional tactics to reinforce the desired change and build a culture and competence around that change.
Pre-Construction & Programming
The Programming and Pre-Construction phase is the most critical phase of every project, forming its foundation, setting expectations, and enabling our clients to avoid costly mistakes and delays. We drive the process to develop a clear direction, budget, and schedule to guide the entire project. We understand the differences between life science, corporate, healthcare, higher education, industrial and public facilities and use that expertise to assemble the right team of architects, engineers, contractors, and consultants to ensure each project proceeds smoothly—on time and on budget. To manage the programming and pre-construction process, we offer a variety of services including:
• Master Planning and Programming
• Feasibility Studies and Needs Assessment
• Growth Projections and Adjacencies
• Space Standards
• Budget Generation
• Schedule Development
• Strategic Real Estate and "Stay vs. Go" Analysis
• Team Assembly—including Real Estate Broker, Architect, Engineer, and General Contractor
• Contract Negotiation
• Property Evaluation, Site Selection, and Due Diligence
• Lease Review and Work Letter Negotiation
• Design Management and Value Engineering
Construction Administration & Project Management
Most of the physical "work" happens during the Project and Construction Administration phase. To help the project move forward as planned, we provide direction, project controls, and leadership in all areas—from coordinating on-site vendor activity and representing the client at weekly job meetings to monitoring construction progress and negotiating change orders. We actively manage the competing goals and demands of budget, schedule and quality and manage the project and construction administration process through a variety of services including:
• Project Leadership
• Team Building
• Weekly Job Meeting Documentation
• Construction Observation and Site Visits
• Progress Reports
• Change Order Review and Negotiation
• Payment Requisition Audits
• Budget Tracking
• Schedule Maintenance
• Furniture and Equipment Reuse and Purchase
• Voice and Data Coordination
• Construction Punch List Management
• Contract Negotiation - including Furniture, Security, Telephone, Cabling, Signage, and other contracts
FF&E Coordination & Move Management
The coordination of Furniture, Fixtures, & Equipment (FF&E) and Move Management is a complex and time-consuming process that can easily result in disruption and costly downtime. Our team has in-depth expertise lab and hospital equipment planning, information technology infrastructure coordination, and commercial office relocations. We organize and oversee all aspects of your relocation, furniture and equipment assignments to ensure a smooth transition with minimum impact to your operations. Our services include:
• Occupancy Phasing Schedule
• Space Assignment
• Specialty Equipment Inventory and Vendor Management
• Furniture and Equipment Installation Coordination
• Telecommunications and Computer Cutover
• Contract Negotiation - including Furniture, Mover, Installer, Refinisher, Plants, Artwork, and other contracts
• Employee Communications
• Move Meetings and Packing Seminars
• File Purges and Move-in Welcome Package
• Building Management Coordination
• Permits and Police Details
• On-Site Move Supervision
• Post-move Help Desk
• Move and Furniture Punch List
• Invoice Audits